help and support
Frequently Asked Questions
Do I need an account with Uniti Jewellery to make a purchase?
No, you don’t need an account with us to make a purchase. Just add the item to your basket and complete the checkout process.
Why are your prices less than other jewellers?
Uniti Jewellery only operate online which means that we don’t have high overheads like many high street stores. We pass that saving onto our customers.
How do I choose the metal and size I want?
Each of our unique and exclusive designs is available to order in a variety of sizes and metals including Titanium, Silver, Gold, Red Gold, White Gold and Platinum (excluding cufflinks – which are Titanium only). Just select the size and metal of your choice and add the product to your basket. It’s as simple as that.
Who designs Uniti jewellery?
Each of our designs is unique and exclusive to Uniti Jewellery, all designed in-house by our design experts.
How long will it take to receive my order?
We don’t believe in ‘off-the-shelf’ and as such all of our jewellery is made-to-order, especially for each and every customer. As soon as you add an item to your basket you will be able to see an expected delivery date for your chosen jewellery. We will keep you updated via email throughout every stage so that you know exactly what stage your order is in and when you are likely to recieve it.
Due to COVID-19, some orders might take a day or two longer to arrive with you but we will keep you updated should this look likely.
Can I cancel my order?
If you need to cancel your order please inform us as soon as possible and we will do our best to help you. As all of our jewellery is made-to-order, we cannot cancel an order once it has started the production phase.
How do I make sure I order the correct size?
If you are ordering a ring it’s very important that you make sure to order the correct size. If you already know your size then that’s great but if you have any doubts, please order one of our free ring sizers here.
Are your rings hollow?
No, each and every ring we offer is solid in construction, exactly as you see it in the product image.
I ordered the wrong size, can I change it?
If you have ordered the wrong ring size please contact us immediately and we will do our best to help you. As long as your ring has not entered the production stage we should be able to change the size for you.
You have produced my jewellery and I have realised I ordered the wrong size, what can I do?
As all of our jewellery is made-to-order we are unable to refund or exchange your item, however most local jewellers will be able to resize your new ring for you, depending on the style/metal you have ordered. Please note that it will not be possible to resize Titanium rings.
What should I do if my order won't go through?
Please email us at email@example.com and we will do our best to help you.
Will you keep me informed about my order?
Yes, we know it can be frustrating when you place an order and don’t know when it may arrive. We will email you and keep you informed at every stage during the production of your jewellery. If you have any questions at any time though, please email us at firstname.lastname@example.org and we will be more than happy to help you.
Can I receive a refund or an exchange?
As all of our jewellery is made-to-order, especially for each and every customer, we cannot offer a refund or an exchange on any of our ring products. We will, however, help you in every way we can to make sure that you order the correct size by offering a free ring sizer. You can order a free ring sizer here.
For more information, you can find our Returns and Exchange Policy here.
How it works
Three Steps to your Perfect Piece of Jewellery
Choose your jewellery
Start by choosing a piece of jewellery from our collection. We have many beautiful and unique items to choose from, including men’s rings and cufflinks, women’s rings and wedding bands.
Choose your colour / metal
With your jewellery chosen, now select the colour / metal of your choice from a selection of Titanium, Silver, White / Red / Yellow Gold and Platinum.
Made especially for you
Choose the item and metal you like and we will begin the specialised process of crafting your bespoke piece of jewellery. We will keep you updated of progress every step of the way, from initial sizing optimisation through to final delivery.
Made to Order Jewellery
We don’t believe in 'off-the-shelf' so all of our jewellery is made-to-order, especially for you.
Every design has been created in-house and is exclusive to Uniti Jewellery.
Free UK Delivery
We offer FREE UK delivery for all orders, dispatched by special delivery for added protection.