Returns and Exchanges
Cancelling your order
When you order an item of jewellery from our website, you will be able to cancel or amend your order at any time before it enters the production stage (you will be notified by email at this stage).
If you wish to cancel or amend your order, please email firstname.lastname@example.org, stating your full name and order number and we will gladly assist you.
We are unable to accept returns or refunds on any of our products that are made to your size/metal choice and/or are customised to include initials. With this in mind, please make sure that you order the correct size (if applicable) when ordering an item. If you are ordering a ring and you do not know the size that you need, please order a FREE ring sizer here.
Returning a damaged or faulty item
If your item is damaged or faulty, please email email@example.com stating your full name, order number and a description of the problem with your item and we will gladly assist you.
To be eligible for a return, your item must be in the original packaging, be unused and in the same condition that you received it. Please make sure that the item being returned is fully insured for the original purchase value.
Late or missing orders
We endeavour to keep our customers informed throughout the various stages of the complete order, manufacturing and delivery process. If you have received a ‘dispatched’ email from us and your item has not arrived within 2-3 days of receiving that email, please contact us so that we can investigate accordingly.
We send all of our items by a tracked and insured service for your peace of mind.
How it works
Three Steps to your Perfect Piece of Jewellery
Choose your jewellery
Start by choosing a piece of jewellery from our collection. We have many beautiful and unique items to choose from, including men’s rings and cufflinks, women’s rings and wedding bands.
Choose your colour / metal
With your jewellery chosen, now select the colour / metal of your choice from a selection of Titanium, Silver, White / Red / Yellow Gold and Platinum.
Made especially for you
Choose the item and metal you like and we will begin the specialised process of crafting your bespoke piece of jewellery. We will keep you updated of progress every step of the way, from initial sizing optimisation through to final delivery.
Made to Order Jewellery
We don’t believe in 'off-the-shelf' so all of our jewellery is made-to-order, especially for you.
Every design has been created in-house and is exclusive to Uniti Jewellery.
Free UK Delivery
We offer FREE UK delivery for all orders, dispatched by special delivery for added protection.